Delivery & Returns

Delivery

Finland 3,50 €
Europe 15 €
Rest of the World 18 €

Delivery times depend on availability, shipping destination and order time.
Please note that your order may be subject to import duties and taxes, if you are residing outside the EU. Please contact your local customs office for more information on your country’s customs policies.

Returns / Exchanges

We have a 100% Satisfaction Guarantee. If you aren't completely satisfied with your purchase it may be returned within 14 days for a complete refund.

We cannot accept returns or exchanges on merchandise that was purchased as special orders or on sale.

Returned merchandise must be in the condition sold (unused and new) with original packaging and tags intact. All returns must be approved by ecobohemia.com - in the event of a return, please contact us via email to info@ecobohemia.com. Upon receiving and processing the return, ecobohemia.com will provide a refund or a replacement item. Please make sure that your return is well packed (we strongly advise that you use the packaging the products arrived in) and insured for its full value and ask your post office for proof of postage, as unfortunately we cannot be responsible for lost or damaged returns. Your return must be accompanied by the original packing slip (or a copy). Please note: all costs for return shipment are the responsibility of the customer.

Damage/defect claims must be made within 5 days of package arrival. Please inspect your purchases immediately upon receipt as no claims can be honoured after 5 days. Contact us for a return authorization on damaged items and we will process a claim or issue replacement. In the event of damage caused by shipping, the delivery company may require an inspection, so please retain all packing materials.

How to proceed with your return or exchange
Please email us at info@ecobohemia.com to advise that you would like to make a return or exchange. In your subject heading please state whether you are claiming for a RETURN or EXCHANGE.

Indicate whether you would like to make a return or exchange and state the desired item(s), size, colour etc. Exchanges will be subject to our stock availability.

We recommend that you send all items insured and/ or registered when sent through the mail as we cannot take responsibility for packages which we do not ship ourselves.

Receiving a refund

Once your package has been returned to us within the above stated timeframe, we will begin to process your refund request. Each item will undergo a quality control check and once verified your refund will be processed in within 30 days of the date of your refund request. All undamaged, correctly returned products will be credited to the original purchaser. A refund or exchange will not be issued for items which fail to meet our standards set above.